Sample case study. Names and figures are illustrative placeholders pending real customer permission. Replace this content with a real engagement before publishing.
The problem
Four marketplaces, four tablets, four exports — and a back office spending two days at month-end to reconcile commissions and refund evidence. Refund disputes were lost almost weekly because evidence trails were stitched together from screenshots.
The pilot
A four-week pilot replaced the per-provider tablets with a single Cateniq KDS, wired the existing Epson and Star printers into the new print client, and connected real provider sandboxes for menu and order writes.
What changed
- One canonical surface for every channel
- Refund evidence linked to a signed QR token on every receipt
- Channel mix and AOV available the moment service ends
What is next
Eight more sites are queued for the next quarter, alongside a deeper integration into the group’s finance system for commission reconciliation.